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Terms & Conditions

General

 

These terms and conditions govern your use of this web site and all electronic bookings made by you with Sky Jet Ltd., By using this web site, you are agreeing to be bound by these terms and conditions. If you do not agree with any of these terms and conditions, you must not use this web site.

 

Bookings

 

Any booking which you make or order which you place shall be an offer by you to purchase the relevant flight, package or other holiday arrangement subject to these terms and conditions and where applicable to the relevant suppliers standard terms and conditions. All bookings are checked that the status of Reservations is Confirmed with the Airlines.

All bookings are checked for Fare & Tax discrepancies thru quality control and any errors will be advised within 8 working hours of bookings being made

Please note that we cannot issue any tickets booked online between 6pm and 9am. For any last minute departures on the next working day in the mornings upto 12 Noon and for lastminute travel on Sunday and Bank Holiday Departures. Please call 0207 183 4991 to make your last minute bookings by phone. If you do book one of these flights on our website, we can only check & confirm the Price with you on the next working day.

Please check all Surnames, First names, dates and timings on your documents carefully and inform us immediately if you notice anything that is not correct. Please ensure you check any health or vaccination requirements to countries you are visiting. Please make sure you have the relevant visas and travel documents for your complete trip, including any stopovers/transits and your passport is valid for travel. Many countries require your passport to be valid for at least 6 months beyond the period of stay. We recommend that you purchase travel insurance to cover your needs. For additional travel information please visit the UK Government site.

 

Flight Details

 

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to a variety of circumstances, including air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

This website is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. All clients must reconfirm their flights, baggage allowances and check in times directly with the airline 72 hours prior to departure. Sky Jet Ltd. is unable to make any special arrangements for you if you are delayed or miss your flight, these matters are at the sole discretion of the airline concerned.

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the Fare Rules and Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. SkyJet, as intermediate party, is not responsible for such schedule changes or cancellations.

Airlines may charge for additional services such as checked baggage, transit stopovers, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise and must be paid. SkyJet is not responsible for any additional costs incurred and advise you to contact us to add any additional services and verify procedures and charges. Please note if your flight includes more than one segment you may have different baggage allowances, this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit.

The recommended minimum check-in time for international flights is 180 minutes prior to departure and for domestic flights, 120 minutes before departure. You Must reconfirm All your flights and check in times at least 72 hours before you travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation and missing your flights.

Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. SkyJet has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. SkyJet is not responsible for the costs of any transfers between airports or terminals that you may incur.

 

Documentation

 

Your ticket is your document of travel and the information on the ticket is deemed correct unless you are otherwise advised. Please note that it is possible that your booking will be refused by a third party supplier over which Sky Jet Ltd. has no control. Please note that you may require a visa or other documentation or approval for travel to your destination. It is your responsibility to ensure that you carry all necessary documentation and you should ensure that you have checked before you book whether there are any particular requirements for your trip. You are advised to contact the relevant Embassy Visa Unit and the British Passport Office to check your Visa requirements and Passport validity. In the event we are asked to reissue tickets that have been lost, destroyed or stolen and it is possible to do so, we reserve the right to pass on to you, any costs incurred to us as a result plus our own administration fee.

 

Payment and Delivery of Travel Documentation

 

Unless otherwise stated in these terms and conditions, full payment for all products and services is required at the time of booking regardless of the arrangements being confirmed. Payment can be made by Switch/Maestro/Delta cards and all major credit cards. Sky Jet Ltd. reserves the right to charge you in addition for any handling fees incurred by it in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice.

In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder. All documents are sent by Royal Mail First Class post unless advised otherwise. Sky Jet Ltd. will not accept responsibility for documents delayed mislaid or lost by the Royal Mail. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents.

Sky Jet Ltd. reserves the right to pass on any charges relating to credit card charge backs.

Refunds will not be paid until they have been received by Sky Jet Ltd. from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months.

 

Credit Card Policy

 

In our constant efforts to fight credit card fraud on the Internet additional documentation is required if:

  1. The Passenger is not the cardholder. (3rd party Credit cards)
  2. The credit card is not registered in the United Kingdom
  3. The journey originates outside of the U.K.
  4. The card is being used from abroad

The following items are required by fax, email or post

  1. Banks Transaction Authorisation Code
  2. Copy of Credit card both front and back.
  3. Recent utility bill or Credit card statement as proof of address.
  4. CVC code (the last 3 digits at the back of the card on the signature strip)
  5. Recent utility bill or Credit card statement as proof of address.

Sky Jet Ltd reserves the right to refuse and/or cancel any order we believe may be fraudulent.


Sky Jet will charge a minimum admin fee of £65.00pp in addition to any airline, supplier charges for any cancellations

and for any transactions aborted due to Non compliance of any of our Terms & Conditions.

 

Cancellation / Amendments for Flights & Flight Plus Products

 

(Flight Plus products mean Flight Plus Hotel, Flights Plus Car or any other Ground arrangements & Flight inclusive Tailor made Holidays)


Discounted low fare tickets are restrictive tickets and are sold on a Non changeable / Non refundable basis. In some full fare cases, cancellation and amendment penalty may vary. Penalty varies on receipt of written notice for cancellation accompanied with Tickets prior to departure date. Please ensure that any paper tickets or vouchers are returned to us are sent by registered post.

TAX Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing any refund, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant refund policy with a £65 Admin fee per person due to Sky Jet towards refund processing fee Cancellation / Amendments of discounted low fare tickets are restrictive tickets and are sold on a Non changeable / Non refundable basis. In some full normal fare cases, cancellation and amendment penalty may vary. Penalty varies on receipt of written notice for cancellation accompanied with Tickets prior to departure date. Please ensure that any tickets returned to us are sent by registered post.

Period before departure within which we receive notice of cancellation.

 

Cancellation charge

 

More than 56 days Deposit are Non refundable

Between 28 and 56 days 50% of total holiday cost

(Or full cost of deposit whichever is the higher)

Between 27 and 7 days 90% of total holiday cost
Within seven days of departure you will lose 100% of total holiday cost

Sky Jet will charge a minimum admin fee of £65.00 per person in addition to any airline, supplier charges for any cancellations and for any transactions aborted due to Non compliance of any of our Terms & conditions

Period before departure within which we receive notice of amendment

Amendment charge per passenger in addition to any charges levied by suppliers, airlines.

More than 56 days £35.00 per passenger

Between 7 and 56 days £65.00 per passenger

Less than seven days 100% of total holiday cost

Amendments or cancellations which are allowed on the day of departure, must be completed at least six hours before the local departure time. Unfortunately we will be unable to accept any Amendment or cancellation requests after this time frame. Please ensure you allow adequate time for the amendment and tickets to be reissued before the six hour cut off point otherwise your tickets will be treated as a NO SHOW  You Must Allow extra lead times for Weekends & Bank Holidays Departures as Changes can only be made during working Hours.

 

Travel Insurance

 

We strongly recommend that you have travel insurance cover for your whole journey.

 

Flight Policies

 

Unless otherwise stated in writing your ticket will be non-refundable and non-changeable.
Once booked tickets cannot be transferred and names cannot be changed.

For Economy class bookings please check-in at least 3 hours before departure. For Business and First Class please allow at least 2 hours. Unless otherwise stated in writing your ticket is only valid for the dates you have booked to travel. In cases where tickets are changeable, it will be subject to availability and there may be a re-issue charge and/or fare difference payable to the airline. Tickets may only be changed within the original restrictions of the fare booked.

If a flight is missed, the airlines regard this as a no-show and even if a flight can be changed, no-show charges will be applied. Failure to turn up for a flight without prior notice can also lead to your booking being cancelled by the airline leaving the whole booking as nonrefundable. You Must check your Flight departure times and Terminals before any travel in case of any changes by the airline.

 

Hotel Policies

 

Early Check-in or Late Check-out requests are subject to availability and on the day of arrival or check-out. They may be subject to a charge by the hotel. General hotel check-in times are between 12pm and 3pm. Check-out times are generally between 10am and 12pm. You may contact the hotel directly for check-in or check-out times.

Any special request will be passed on to the hotel but cannot be guaranteed. This includes but is not limited to High/Low floors, interconnecting rooms and Twin/Double room requests. If you have requested an extra bed please be aware that many hotels provide a pull out sofa bed or roll-away bed.

The hotel price does not include extras at the hotel such as mini-bar, room service, phone calls or extra meals/drinks (on top of the meal plan booked).

 

Use of this Web Site and its contents

 

You may only use this web site to make legitimate reservations or purchases or post valid legal and reasonable content and shall not use this web site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. Unauthorized use of this web site and/or the materials contained on this web site may violate applicable copyright, trademark or other intellectual property laws or other laws. . The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law in any jurisdiction in which this web site is or is to be made available. In particular you warrant and agree that any content posted by you to e-witness is accurate and not misleading and is a true and accurate reflection of your own experience and of your own reasonable opinion. You represent that you are of sufficient legal age to use this web site which age is currently eighteen years and over and to create binding legal obligations for any liability you may incur as a result of the use of this web site. You understand that you are financially responsible for all uses of this web site by you and those using your login information. You have read the Sky Jet Ltd. privacy policy the terms of which are incorporated into these terms and conditions, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Sky Jet Ltd. and/or its third party providers and distributors in accordance with the terms of and for the purposes set out in Sky Jet Ltd. privacy policy.

 

Warranties and Liability

 

Sky Jet Ltd. and any third party providers and distributors make no warranty of any kind regarding this web site and/or any materials provided on this web site. Sky Jet Ltd. and any third party providers and distributors do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this web site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Sky Jet Ltd. assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this web site or your downloading of any materials, data, text, images, video or audio from this web site. In no event shall Sky Jet Ltd. or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this web site or its content, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this web site for reservations or ticketing), or (iii) the performance or non-performance by Sky Jet Ltd. or any third party providers or distributors, even if such party has been advised of the possibility of damages to such parties or any other party. If, despite the above exclusions, Sky Jet Ltd. or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this web site or its content, the liability of Sky Jet Ltd. And the third party providers and distributors shall in no event exceed £100.00. In its sole discretion, in addition to any other rights or remedies available to Sky Jet Ltd. and without any liability whatsoever, Sky Jet Ltd. at any time and without notice may terminate or restrict your access to any component of this web site. Despite any other statements contained in these terms and conditions, Sky Jet Ltd. does not limit or exclude its liability for death or personal injury caused by its negligence. You shall defend and indemnify Sky Jet Ltd. and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by any third parties as a result of your use of this web site otherwise than strictly in accordance with these terms and conditions. This web site contains links to other web sites which are provided solely as a convenience to you and not as an endorsement by Sky Jet Ltd. or its third party providers or distributors of the contents of such other web sites. None of Sky Jet Ltd. or any third party provider or distributor shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.

 

Contract

 

All contracts with Sky Jet Ltd. and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. You may not assign, convey, subcontract or delegate or otherwise transfer your rights, duties or obligations hereunder. Sky Jet Ltd. may at any time modify these terms and conditions and your continued use of this web site will be conditional upon the terms and conditions in force at the time of your use. If any provision of these terms and conditions or any part of any provision of these terms and conditions is found to be illegal, invalid or unenforceable the remaining provisions or the remainder of the provision concerned shall continue in effect. These terms and conditions, together with any others incorporated or referred to in these terms and conditions constitute the entire agreement between Sky Jet Ltd. and you relating to their subject matter, and supersedes all previous understandings and agreements (whether oral or written) relating to the subject matter, and may not be amended or modified except in writing or by Sky Jet Ltd. making such amendments or modifications available on this web site.

 

Complaints

 

If you have a complaint in connection with any travel arrangements or any services provided by a third party supplier you must contact us immediately. Sky Jet Ltd. shall have not be liable for any loss or damage suffered by you in these circumstances. However, if you are unable to resolve any problem to your satisfaction, Sky Jet Ltd. may, at its discretion, provide you with reasonable assistance with a view to resolving the problem with the relevant supplier. If you wish to request Sky Jet Ltd's assistance in resolving a dispute with a supplier, you must send an e-mail to Sky Jet Ltd. or write to the Customer Services, at Sky Jet Ltd’s address. by no later than 28 days from the date of your return. Please provide full details of your complaint and the supplier concerned, a copy of any report received by you in connection with the problem and your booking reference number. The foregoing represents the entire extent of Sky Jet Ltd’s liability and obligations in the event of a claim by you where Sky Jet Ltd. acts as booking agent. Please note that, as between you and any supplier whose services form part of your booking, the terms and conditions of the relevant supplier will apply. The suppliers' terms and conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.